Frequently asked questions

Please bring:

• A driver's license that is valid in Japan
• Your passport
• A credit card

A license from your home country alone does not allow you to drive in Japan. See valid driver's licenses in Japan.

If you cannot show a valid license, we cannot rent you a car. Please bring it with you on the day.

You can book online up to 24 hours before pick-up, but cars may already be fully booked. Book as soon as your plans are fixed.

Yes. These Japanese holiday periods are especially busy, so we recommend booking early:

• Late April to early May (Golden Week)
• Mid-August
• The end and start of the year

Online bookings open 3 months before the pick-up date.

No. With our delivery service you can return the car somewhere else, between Kansai Airport and Osaka City.

Yes, your companions can drive as well. Every driver must show a valid driver's license and passport at pick-up. Additional drivers are free.

You can change the date, pick-up place or car up to 48 hours before pick-up. Please contact us by email or message.

Yes, you can cancel up to 48 hours before pick-up. Cancellation charges apply; see the booking terms.

You pay online when you book, by card or PayPal. Choose either a deposit of 30% of the rental fee (at most ¥50,000) or the full amount. Any balance is paid at pick-up.

Sorry, we do not accept cash. Please pay by card or PayPal.

The rental fee depends on the car and the length of the rental. You see the exact price for your dates when you search for a car. See also rates and fees.

Depending on your booking:

• Insurance, which comes with every rental
• Extra options you ask for
• The delivery fee if you pick up or return the car away from our shop
• Fuel and expressway tolls

Yes. If you have a discount or referral code, enter it when you book or mention it when you contact us.

Yes. At pick-up we hold up to ¥100,000 on your credit card or debit card for expressway tolls, fuel and fines. A hold on a debit card reduces the money available in that account until it is released, within 4 weeks of the return.

Yes. Every rental comes with insurance and compensation. The cover is:

Passenger injuries (including death and lasting disability) are paid regardless of the driver's fault, up to ¥30,000,000; the insurer calculates the amount under the policy. See insurance for details.

No. There is no mileage limit and no charge per kilometre. Drive as far as you like!

Car navigation is standard on all passenger cars, including station wagons and SUVs (except some models).

Navigation with English, Chinese or Korean voice guidance is available; some screens are in Japanese only. Tell us your preferred language when you book (under “Special requests / notes”). We may not always be able to meet the request.

Ask for an ETC card when you book. The card is free, but expressway tolls are not included.

If you return the car anywhere other than our shop, we check the ETC tolls afterwards, send you the details and deduct them from your deposit. The rest of the deposit is released within 4 weeks of the return.

We charge a 4% card handling fee on the tolls.

No. You can drive on expressways without one, but you cannot use the ETC lanes at the toll gates. Use the lanes marked “一般” (General).

Snow starts to fall in some parts of Japan from autumn. If you are heading to an area with snow, you need winter tires or snow chains. Please contact us about availability for your car.

Winter tires can be booked for the winter season, usually from around October or November. For winter tires or snow chains, please mention it when you book or contact us.

Usually yes, but not if the car is booked by someone else afterwards. Please contact us as early as possible.

You pay for the extra time when you return the car. A penalty applies if you go over the booked time without telling us first, so always let us know.

We charge the difference between the fee for the actual rental time and the amount already paid. See rates and fees.

Sometimes, depending on other bookings. Please contact us as early as possible if you want to change the return place.

1. Get help for anyone injured.
2. Call the police on 110 and get an accident report.
3. Contact us.

Outside business hours, call the emergency number we give you at pick-up. Without a police accident report, the insurance may not pay.

Contact us and tell us what happened. We will explain what to do next. Outside business hours, call the emergency number we give you at pick-up.

Yes, under these conditions, and only if you tell us when you book:

1. Tell us you are travelling with a pet when you book.
2. Keep the pet in a cage of up to 70 × 90 × 75 cm while in the car (please bring your own cage).
3. Put the cage in the luggage space.
4. Lay an Amaze Auto sheet under the cage (sold at the shop for ¥550 including tax).
5. Sign the consent form at the shop.

If any of these is not met, we cannot let you travel with a pet. If the car needs repair because of a strong smell, dirt or damage, a Non-Operation Charge applies. These rules do not apply to assistance dogs (service, guide and hearing dogs).

No. All smoking is prohibited in our cars, including e-cigarettes and vaping. If a car comes back smelling of any kind of smoke or vapour, we charge a cleaning fee.

Every car is checked for cleanliness before it goes out and inspected again when it comes back. If we find signs of smoking (ash, butts, burns) or a smoky smell, a fee is charged.

We normally tell you at the return. If we cannot, for example because you left before the inspection, no staff were present, or the car came back after hours, we tell you by email that the fee has been charged to your card.

The insurance that comes with every booking waives the Non-Operation Charge (NOC) when the car has to be repaired or cleaned after an accident, theft, breakdown, stains or damage.

A NOC of ¥50,000 still applies if the damage is deliberate or a rule is broken, for example smoking in the car.