Amaze Auto
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Rental guide

Insurance and compensation

For your peace of mind, every rental comes with comprehensive insurance, added to your booking automatically.

Included cover

Our insurance combines a deductible waiver (the Exclusion of Liability Compensation System) with a waiver of the Non-Operation Charge (NOC). Repairs to punctured tires and lost hubcaps are covered too.

Standard 1500

¥1,650incl. 10% tax · per 24 hours
Bodily injury
Unlimited
Property damage
Unlimited
Vehicle damage
Up to market value
Personal injury
¥30,000,000
Deductible (your share)
None
NOC, car can be driven back
Waived
NOC, car cannot be driven back
Waived

Limited 2500

¥2,750incl. 10% tax · per 24 hours
Bodily injury
Unlimited
Property damage
Unlimited
Vehicle damage
Up to market value
Personal injury
¥30,000,000
Deductible (your share)
None
NOC, car can be driven back
¥150,000
NOC, car cannot be driven back
¥300,000
Deductible waiverYou do not pay the deductible (your share) for property damage and vehicle damage in an accident.
NOC waiverIf the car has to be repaired or cleaned after an accident, theft, breakdown, stains or damage, you do not pay the Non-Operation Charge for the time it is off the road.
Flat tires and hubcapsRepairing a punctured tire, or a new tire and the labour if it must be replaced, lost hubcaps and damaged wheels are free (alloy wheels excluded).

* Injuries to passengers (including death and lasting disability) are paid regardless of the driver's fault, up to ¥30,000,000. The insurer calculates the amount under the policy.

Not covered

The insurance and compensation do not apply when:

  • The accident is not reported to the police (there is no accident report).
  • Someone other than the drivers registered at pick-up was driving.
  • The driver had no valid license.
  • The driver was under the influence of alcohol.
  • The accident happened after the rental period ran out and was extended without our permission.
  • Other terms of the rental agreement were broken (for example, the car was stolen with the key left inside).
  • Damage not covered or not paid by the insurance is paid by the customer.
  • Accidents excluded by the insurance policy are not covered. Without a police accident report, the insurance may not pay.
  • If the car cannot be driven after an accident, the rental agreement ends. Continuing with another car needs a new rental agreement, which the insurance does not pay for.
  • If damage is caused on purpose or by breaking the rules (for example, smoking in the car), a Non-Operation Charge of ¥50,000 is payable.

Tires

  • A spare tire is fitted by the road service of our designated insurer, or by yourself.
  • If a car without a spare tire has a puncture, do not use the repair kit: call the insurer's road service. The car is taken to the nearest repair shop (free within the road service conditions).
  • If you have to use the puncture repair kit in an emergency, the kit is charged to you.
  • Before replacing a tire with a new one, contact us. Damaged tires are replaced with the same type; any extra cost is yours.
  • If you pay for a tire repair or a new tire yourself, show the receipt when you return the car and we will refund it.

Road service

Road service is provided by our partner insurance companies.

TowingUp to ¥300,000 per incident (about 500 km).
Flat batteryJump-starting the engine with cables.
Keys locked insideOnly after confirming from the rental agreement that you are the named renter. *
Flat tireChanging to the spare tire. Cars without a spare are taken to the nearest repair shop (the repair kit may be used). Repairs, new tires and the repair kit are paid by the customer.
Wheel in a ditchLifting a car partly fallen into a ditch, up to 1 m.
Out of fuelUp to 10 litres of petrol or diesel, once per rental.

* Not available for cars with security devices (such as immobilisers), for opening the trunk, or where the model, year or type of key makes unlocking difficult.

Emergency help and light work on site are free; other work is charged.

Amounts above the limits, accidents excluded by the insurance policy, and damage from use that breaks the rental agreement are paid by the customer.

Accidents and trouble

Accident

  1. Help anyone who is injured.
  2. Report the accident to the police (110). Always do this, even for a minor accident.
  3. Contact us.

Breakdown or other trouble

Contact us if the car breaks down or anything else goes wrong. Outside business hours, call the emergency number we give you at pick-up.

More questions? See the FAQ.